Stone + Stem values the privacy of our customers and will only use your information to facilitate your use of this Website or fulfillment of your Orders for S+S products. We do not sell any personal data to third parties, although we will need to provide certain information to our shipping providers in order to have your purchased items sent to you. We will also from time to time send you emails announcing new product offerings, but each email will provide the ability for you to opt-out of such communications going forward. This Privacy Policy describes in greater detail how S+S may collect and use your personal information.

Because of the nature of our products, S+S currently only markets and sells products to customers in the United States. As such, we do not intend to collect any personal data on any resident of another country. At such time as S+S decides to market its products to countries outside the United States, this Privacy Policy will be updated accordingly.

Please note that the S+S Website is hosted on Squarespace, and payments for purchases on the S+S Website are processed with Stripe, each of which has their own Privacy Policies, which can be found at:

Squarespace: https://www.squarespace.com/privacy?
Stripe: https://stripe.com/privacy?

Sources, Collection and Use of Personal Data

SOURCES OF PERSONAL INFORMATION: When you visit this Website, you may provide S+S and its services providers with two types of information: personal information you knowingly and voluntarily choose to disclose, and information that we automatically collect as you browse this Website. In the course of inquiring about and ordering S+S products, including registering on or using our Website, you may be asked for, among other things, your name, e-mail address, postal address, telephone number, fax number, contact information, communication preferences and other registration information.

CATEGORIES OF PERSONAL INFORMATION, HOW IT IS COLLECTED AND HOW WE USE IT: The personal information collected by S+S includes:

· Identifiers, such as your name, e-mail address, postal address, telephone number, fax number, business contact information, communication preferences and other registration information, which we may use to respond to your inquiries about S+S products and manage your registration on this Website.

· Internet or other electronic network activity information, such as (as applicable) referring URLs, IP addresses, domain types, the browser type used to come to this Website, the country, state and telephone area code where their servers are located, the pages of this Website that visitors viewed during their visit, any search terms entered on this Website, and social media interactions. We use this information to personalize your Website experience, improve the performance of this Website and make it more compatible with the technology used by the visitors to this Website.

Analytics:

This Website collects personal data to power our site analytics, including:

Information about your browser, network, and device
Web pages you visited prior to coming to this Website
Your IP address

This information may also include details about your use of this Website, including:

Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies:

This Website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses. These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this Website to you. These analytics and performance cookies are used on this Website, as described below, only when you acknowledge our cookie banner. This Website uses analytics and performance cookies to view site traffic, activity, and other data. You can set your browser to not accept cookies, but this may limit your ability to use certain features of this Website.

Visitor Data:

When you buy something on this Website, we collect personal information from you to fulfill your Order, such as your:

Billing and shipping address
Details relating to your purchase
Email address
Name
Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. As you go through checkout, this Website may auto complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

For Website Visitors:

This Website is hosted by Squarespace. Squarespace collects personal data when you visit this Website, including:

Information about your browser, network and device
Web pages you visited prior to coming to this Website
Web pages you view while on this Website
Your IP address

Squarespace needs the data to run this Website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Share Buttons:

This Website includes share buttons which enable you to share pages or other content from this Website to the following third-party services:

Instagram
Facebook
Pinterest

If you click a share button, these third parties may receive your personal data, including:

Information about your browser, network and device
Details about the web page or content you shared or proposed to share
Your IP address

Customer Accounts:

If you create a customer account on this Website, we collect personal information to improve your checkout experience and our customer service, which information may include your:

Billing and shipping address(es)
Details about your Order(s)
Email address
Name
Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Emails:

Abandoned Cart: You will receive an automated email within 24 hours after you “abandon” your shopping cart, if all of the following occur:

You enter your email address at checkout or are logged into your customer account.
You add a product, which is in stock, to your shopping cart.
You close your browser or leave this Website without completing your purchase.

You can unsubscribe from these messages at the bottom of the automated email. The email will link back to this Website, where you can pick up where you left off and complete your purchase.

Marketing emails: We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Order and Account Emails: We may email you with messages about your Order or account activity. For example, we may email you to tell you that:

You’ve created a customer account
Your customer account password has been reset or updated
You’ve made a purchase
Your Order has shipped

It is not possible to unsubscribe from these messages. We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Fonts: This Website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

Information about your browser, network, or device
Information about this site and the page you’re viewing on it
Your IP address

SHARING OF INFORMATION: S+S respects and values the relationships we build with our customers. We do not sell personal information to other websites or businesses. The personal data collected by S+S is used only for the limited purposes described in this Privacy Policy. We may share your information with our fulfillment partners as necessary to provide you with the information and products you request, as described above. We also may disclose information about you if and when we believe it is necessary to comply with any law, rule, court order, or subpoena, or to enforce our legal rights or the rules of this Website, or to protect our business, property and operations, or in connection with a sale, acquisition, merger or other business combination of our business with a third party.

RETENTION: We will keep your personal information only for as long as reasonably necessary to fulfill the purposes for which personal information is collected as stated herein, including fulfilling your orders, and to comply with legal and statutory obligations, such as in tax, trade and corporate laws. When we no longer need your personal information for such purposes, we will destroy, delete or erase that personal information or convert it into an anonymous form.

Communication Preferences and Control Over Information

S+S may send you communications by email, mobile text (SMS) messaging, telephone calls, or push notification, as needed regarding any pending orders or issues with purchased S+S products. If you have any questions or concerns about the type of personal information S+S has about you, would like to change/correct any personal information, or request that S+S delete any personal information, you may contact us at Info@thestoneandstem.com with your request. We will try to comply with your request(s) as soon as reasonably practicable.

Third Party Advertising

S+S may in the future use third-party advertising companies to provide advertisements regarding S+S products that may be of interest to you. In such event and as described above, we will need to share certain of your personal information with such third party(ies), but such use will be limited to S+S products. Please note that some third parties you use to access websites and order products and services may collect personally identifiable information about your online activities over time and across different websites, and you may receive advertisements based on information relating to your access to and use such websites (and may include this Website) or online services on any of your devices, as well as on information received from third parties. These companies may place or recognize a unique cookie on your browser which allows such tracking of your internet use. They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop. These third parties are not engaged by S+S, and therefore S+S cannot be responsible for their use of your personal information.

Information Security

Securing your personal information is important to S+S. The personal information we collect is stored within databases that we control directly or through our service providers, and we have put in place physical, electronic, and managerial procedures to attempt to safeguard and help prevent unauthorized access, maintain data security, and correctly use the personal information we collect online. S+S will exercise all reasonable efforts to safeguard the confidentiality of personal information, such the use of firewalls and encryption technology consistent with industry standards. However, no transmission can be absolutely secure. Accordingly, S+S shall not be liable for unauthorized disclosure of personal information due to no fault of S+S, including, but not limited to, errors in transmission and unauthorized acts of third parties.

Where applicable law requires (and subject to any relevant exceptions under law), you may have the right to access, update, change or delete personal information.

QUESTIONS?

If you have questions about this Website or S+S’s Privacy Policy, please feel free to contact us at Info@thestoneandstem.com.